New arrivals every week — discover products worth picking.
Secure checkout. Shipping and returns are confirmed before you pay.

Refund policy

This Refund Policy explains how returns, exchanges, and refunds work at MH Picked (“MHPicked.com,” “we,” “us”). It applies to purchases made on mhpicked.com. If anything on a product page is more specific than this policy, the product page controls for that item.

1. Return window

You may request a return within 30 days of delivery for most items that are unused, in the same condition you received them, and in the original packaging with all tags, accessories, and documentation.

The return window starts on the delivery date shown by the carrier. If tracking is missing, we use the estimated delivery date from your order.

2. How to start a return

Email support@mhpicked.com with:

  • your order number and the email used at checkout;
  • the product name and quantity you want to return;
  • the reason for the return;
  • photos if the item arrived damaged, defective, or incorrect.

Do not send an item back until we confirm the return and give you instructions. Unapproved returns may be refused or returned to you at your expense.

3. What we refund

Approved returns are refunded to the original payment method for the item price paid, excluding shipping unless the return is our error. We issue the refund after we receive and inspect the item, usually within 5–10 business days of that inspection. Your bank or card issuer may take additional time to show the credit.

If we cannot inspect the item (for example, it is lost on the way back), we may delay or decline the refund until the carrier resolves the claim.

4. Return shipping

If the item is unused and you changed your mind, you pay return shipping unless we say otherwise in writing.

If we sent the wrong item, a defective item, or an item that arrived damaged in transit, we cover a reasonable return shipping method that we specify, or we may send a replacement instead of asking for a return.

5. Damaged, defective, or incorrect orders

Inspect your order when it arrives. Tell us within 7 days of delivery if something is damaged, incomplete, defective, or not what you ordered, and include clear photos of the packaging, label, and product. We will repair, replace, or refund the affected item after we review the claim.

6. Items that cannot be returned

Unless required by law, or unless the item arrived damaged, defective, or incorrect, we do not accept returns of:

  • opened or used personal-care, hygiene, or beauty products;
  • opened pet food, treats, supplements, or other consumables;
  • items that have been installed, assembled, altered, or used beyond a reasonable inspection;
  • custom, personalized, made-to-order, or specially sourced items;
  • gift cards, digital products, and downloadable content;
  • items marked as final sale, clearance, or non-returnable on the product page;
  • items returned incomplete, soiled, or missing original packaging.

We may refuse a return that does not meet this policy, or we may offer a partial refund that reflects the item’s condition.

7. Exchanges

We do not automatically exchange sizes or colors. Return the original item under this policy and place a new order for the replacement you want, unless we agree to send a replacement for a defective or incorrect item.

8. Cancellations

You may ask us to cancel an order by emailing support@mhpicked.com as soon as possible. If the order has not yet been fulfilled, we will cancel it and refund you. If it has already shipped, the refund policy for returns applies.

9. Chargebacks

If there is a problem with an order, contact us first so we can fix it. Filing a chargeback without contacting us may delay resolution. We will share order, shipping, and communication records with the payment provider when we respond to a dispute.

10. Contact

Questions about this policy: support@mhpicked.com.

Privacy questions: privacy@mhpicked.com.